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Technical Helpdesk

Our Offerings

  • Helpdesk Centralization – single point contact for handling all IT problems
  • All calls are logged, tracked and assigned and escalated if required using ticketing capabilities that include required tools, process, database and reporting.
  • Implementation of ISMS (Information Security Management System) compliant processes for the help desk such as:th
    • Change Control Procedure
    • Call Process Flow
  • Incident & Problem Management Approach – The tools we use
    include Solarwinds, Advent Net (for Event co-relation tool,
    Ticketing) and we use a customized dashboard for reporting.